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Refund & Cancellation Policy

Ask Ru · Teatalz House of Rume Private Limited · Last updated 6 October 2026

This applies to the Ask Ru app, and takes effect when paid readings are available.

1. If Ru cannot answer

If a reading fails, that question is not charged. If it had already been charged, the amount goes back to your wallet automatically. You do not have to ask.

2. A reading you have already received

A reading is delivered the moment you receive it, so a delivered reading is not refundable because you disagree with it. We say this plainly rather than hiding it: Ru can be wrong, and that is why a reading is priced the way it is, why the follow-ups cost nothing, and why nothing recurring is ever set up on your account.

3. Money still in your wallet

Money you have added and not yet spent does not expire.

Money in your wallet is not refundable to your bank or card. It stays in your wallet, it does not expire, and you can spend it on a reading whenever you like.

4. If we close your account

If we close your account for a reason that is not your fault, we refund unspent wallet money.

5. No subscriptions

There is nothing to cancel, because there is no subscription and nothing auto-renews.

6. How long a refund takes

Where a refund is due under section 1, it reaches your wallet immediately and automatically. You do not have to ask, and there is nothing to wait for.

Contact

Teatalz House of Rume Private Limited
Registered in Hyderabad, Telangana, India · CIN: U63120TS2025PTC206945
rumesupport@teatalz.com