Privacy Policy

Last updated: 21 July 2026

This Privacy Policy explains how Teatalz House of Rume Private Limited ("Teatalz", "we", "us") collects, uses, shares and protects your personal data when you use the Teatalz application and website (the "Service"). We are committed to processing your data lawfully and transparently, in line with India's Digital Personal Data Protection Act, 2023 (DPDP).

Our promise: Teatalz is privacy-first and ad-free. We do not sell your personal data, and we never sell your attention to advertisers. Your conversations are yours.

1. Who we are

The Service is operated by Teatalz House of Rume Private Limited, a company incorporated in India. For any privacy questions or requests, contact our Grievance Officer at rumesupport@teatalz.com.

2. Information we collect

Account information: name, username, email address, phone number, date of birth, and general location (city/region).
Profile: an avatar you choose, and your language preference.
Content you create: your conversations with Rume, posts and interactions in Adda, mood check-ins, and media you upload.
Payment information: processed by our payment partner (Razorpay). We do not store your full card or bank details.
Technical information: device type, app version, and diagnostic/analytics data to keep the Service reliable.

3. How we use your information

To provide the Service — powering Rume, Adda, your wallet and your account.
To keep you safe — content moderation and surfacing verified helplines when a conversation signals risk.
To process payments for subscriptions and in-app digital items.
To improve the Service and fix problems.
To send you service messages, and — only with your separate, explicit consent — occasional promotional messages you can opt out of at any time.

4. AI processing

To power Rume, your messages are processed by trusted AI providers under contract. We do not use your private conversations to train third-party models. You can enable a "Train Rume" option to let Rume remember more of your history; this is off by default, is entirely your choice, and can be turned off, which clears the retained training data.

5. Data retention & deletion

Conversations and posts are ephemeral by default and auto-delete after 7 days unless you save them. You can export your data or permanently delete your account at any time from the app. On deletion, we remove your personal data, except records we are legally required to retain (such as certain financial/transaction records), which are minimised and access-controlled.

6. How we protect your data

Your data is encrypted in transit and at rest. Access is restricted so that, by design, only you can read your own conversations. Sensitive operations are performed on secure servers, and we follow least-privilege and industry-standard security practices.

7. Sharing your information

We share personal data only with service providers who help us operate the Service (for example, cloud hosting, AI processing, payments, and identity verification), under contracts that require them to protect your data. We may disclose information where required by law. We do not sell your personal data.

8. Children

Teatalz is intended for users aged 16 and above. Users aged 16–18 require verifiable parental consent. We do not knowingly allow children under 16 on the main Service.

9. Your rights

Subject to applicable law, you may access, correct, or delete your personal data, withdraw consent, and raise grievances. To exercise these rights, use the controls in the app or contact us at rumesupport@teatalz.com.

10. Changes to this policy

We may update this policy from time to time. We will post the updated version here and, where appropriate, notify you in the app.

11. Contact

Teatalz House of Rume Private Limited · Grievance Officer: rumesupport@teatalz.com