Refund & Cancellation Policy

Last updated: 11 August 2026

This policy explains cancellations and refunds for purchases made on Teatalz, operated by Teatalz House of Rume Private Limited. By making a purchase, you agree to this policy.

1. Subscriptions

• You can cancel a subscription at any time by emailing rumesupport@teatalz.com. Cancellation stops future renewals; you keep access until the end of your current paid period.
• Subscription fees already charged for the current period are generally non-refundable, except where required by law.

2. Ru Value Credits and digital items

• Teatalz sells digital items and Ru Value Credits (RVC, ₹1 each) (such as voice packs and other in-app goods). Because these are digital and are delivered/consumed immediately, they are generally non-refundable once purchased or used.
• Unused RVC remain in your Potli wallet for use within the Service, subject to the Terms of Use.

3. When we will make a refund

We believe in fairness. We will review and, where appropriate, refund in cases such as:

• A duplicate or accidental charge.
• A charge for a digital item that was paid for but not delivered due to a technical fault.
• Any refund required under applicable law.

4. How to request a refund

Email rumesupport@teatalz.com from your registered email within 7 days of the charge, with your transaction details and the reason. We aim to respond within 5–7 business days. Approved refunds are processed to your original payment method via our payment partner (Razorpay), and may take additional time to reflect depending on your bank.

5. Chargebacks

If you have an issue with a charge, please contact us first — we will do our best to resolve it quickly and fairly.

6. Contact

Teatalz House of Rume Private Limited · rumesupport@teatalz.com